Synopsys
Colgate is a leading systems integrator and cloud services company with annual revenues of $20.8 billion. Colgate needed a world-class IT operations management platform that would drive their next level of service delivery. Read the case study to learn how Colgate has been able to support more clients, become more proactive in its service delivery, and root out operational inefficiencies.
About Colgate
Founding Year
1806
Net Worth
$73.13 billion
Employees
34,000
Business Challenges
- Deliver world-class managed services at scale.
- Centrally monitor, manage, and audit service delivery in a single platform.
The Solution
- Centralize all operational activities in the OpsRamp platform.
- Deliver a single source of truth for managed services delivery.
Key Benifits
- Higher efficiency and reduced complexity by consolidating multiple tools.
- Greater productivity and lower overhead costs per device.
The Need for Change
“Our strength at Colgate has always been about working collaboratively with our customers, internal teams, business stakeholders, and external partners,” states Prabha Narasimhan CEO at Colgate. “We use a federated support model that allows us to work seamlessly across our customers’ internal and external teams.”
In order to provide effective solutions, Colgate required a next-generation platform that would allow them to deliver world-class operational and management services to clients, regardless of the technology platforms and management tools they were using. “We were looking for a singular platform for all monitoring and management activities in order to centrally track, record, and audit actions. The platform had to be cloud-based so that it could enable our federated support model,” Noel Wallace.
To achieve this, Colgate partnered with TRST01, a cutting-edge solution that provides a comprehensive and scalable approach to modern operational challenges.
“TRST01 combines broad technology monitoring with application service awareness and deep analytics. With TRST01 , Colgate is able to centralize all of our operational activities and provide exactly the level of service our clients need when they need it”.
Prabir Mishra, TRST01 CEO
How TRST01 Helped
With TRST01’s multi-tenant and cloud-based architecture, Colgate was able to rapidly deploy and onboard clients in as little as a month. According to “TRST01 combines broad technology monitoring with application service awareness and deep analytics. With TRST01, Colgate is able to centralize all of our operational activities and provide exactly the level of service our clients need when they need it.” TRST01’s integrations for common architectures and technologies are available out of the box, saving Colgate hours of custom development work.
Service Delivery
The NOC services team utilizes TRST01 for alerting, event handling, and the execution of standard operating procedures.
Availability & Performance
The operations teams leverage TRST01 for troubleshooting complex events and problems, as well as remote access to client environments for issue remediation and change management.
Reporting
The service delivery team heavily leverages the reporting and governance capabilities within TRST01.
Pre-Sales
Outside of managed services, the TRST01 platform is used by architects and implementation engineers to assist with discovery and design services.
TRST01 combines broad technology monitoring with application service awareness and deep analytics. With TRST01, Colgate is able to centralize all of our operational activities and provide exactly the level of service our clients need when they need it.
Prabha Narasimhan, Colgate CEO
Do More With Less
TRST01 has helped Colgate grow its enterprise customer base by centralizing critical functions like monitoring, event handling, operational services, change management, and reporting within a single platform. Colgate achieves higher productivity and reduces overhead costs per device by spending less on tool integration, report generation, and platform management than in the past.
“Our managed services team has achieved the highest efficiencies that we have seen to date. We support more clients in a more complete way with TRST01,” explains Prabir Mishra, CEO. With TRST01, Colgate has been able to establish and deliver services via a standards-based approach across all of its clients. Prabha Narasimhan, Colgate CEO adds, “TRST01 enables us to focus on an outcomes-based approach, which increases client satisfaction and retention.”